Outdoor Research Return Policy
New, unused Outdoor Research products can be returned for refund by following the steps below. We don’t accept returns purchased from warehouse or sample sales, donations, or unauthorized stores or websites. Please note that online credit will be provided in the event we are unable to process your credit card refund. Online credit has no expiration date and is good for purchases in our online store only. Return shipping costs are the responsibility of the customer.
For gear that has been used and has a defect in materials, workmanship, or product failures, please see our Infinite Guarantee.
Website Returns
New products purchased from Outdoor Research.com need to have original tags attached and a receipt to submit a return for refund within 60 days of the purchase date. Scroll down below to start this process.
Please Note:
- We recommend an insured tracking method as we are not responsible for packages until they are received in our warehouse. We do not send a notification when product has been delivered, only when it has been processed back into our inventory and a return to the original form of payment has been issued. Please rely on your courier provided tracking number to confirm if your product has been received in our warehouse.
- Sorry, we do not accept returns or exchanges on masks, neck gaiters, or face coverings.
- Regarding COVID-19 -- We are currently taking extra precautions when receiving and processing goods in our warehouse. With that being said, upon arrival, we will not open or process a return until 5-7 business days later. We understand that this will create a longer wait time but hope that you will understand that during these uncertain times our goal is both the safety of our staff and taking care of you, our customer. Thank you for your understanding.
- Returns received after the 60 day returns window will be issued an online credit that does not expire.
I checked out as a Guest- How do I return my item(s)?
US guest returns
Step one: Find your PO Number at the top of the packing slip
Step two: Click button below to visit US guest returns page
Step three:
A. Input your order ID/PO number
B. Input your Billing Last name
C. Select “Find order by” either e-mail or zip code.
D. Input E-mail or Zip code
Step four: Select the “return” link
Step five: Select the item(s), size(s), color(s), quantities and reason for return and submit
Step six: Read return instructions on next page and click Generate a Return Label
For $6.95 you can print a return label and drop it off at any FedEx, Walgreens – we’ll deduct the $6.95 from the amount of your return credit.
If using a method of your choice, write the Return # generated on the outside of your package, following the format below:
Outdoor Research Returns Department
Return #___________ (this is the Return # generated in step four)
21402 24th Ave South
Bldg B, Suite K
Des Moines, WA 98198
Canadian guest returns
Step one: Find your PO Number at the top of the packing slip
Step two: Click button below to visit CA guest returns page
Step three:
A. Input your order ID/PO number
B. Input your Billing Last name
C. Select “Find order by” either e-mail or zip code.
D. Input E-mail or Zip code
Step four: Select the “return” link
Step five: Select the item(s), size(s), color(s), quantities and reason for return and submit
Step six: Read return instructions on next page and click Generate a Return Label
For $6.95 you can print a return label and drop it off at any FedEx or FedEx partner location (see nearest locations after creating your label) – we’ll deduct the $6.95 from the amount of your return credit.
If using a method of your choice, write the Return # generated on the outside of your package, following the format below:
Outdoor Research Returns Department
c/o NRI Distribution
Return #___________ (this is the Return # generated in step four)
8205 Dallas Drive
Kamloops, BC V2C 6X2
I have an Outdoor Research Account- How do I return my item(s)?
US returns with an account
Step one: Sign in to your Outdoor Research account
Step two: Find the Cust. P.O. # referenced on your packing slip in your order history and click on VIEW ORDER
Step three: Click on RETURN (at top of page), fill out the Return Items Information and click SUBMIT
Step four: Read return instructions on next page and click Generate a Return Label
For $6.95 you can print a return label and drop it off at any FedEx, Walgreens – we’ll deduct the $6.95 from the amount of your return credit. If you do not want to use a return label, follow the next set of instructions to return using a method of your choice.
If using a method of your choice, write the Return # generated on the outside of your package, following the format below:
Outdoor Research Returns Department
Return #___________ (this is the Return # generated in step four)
21402 24th Ave South
Bldg B, Suite K
Des Moines, WA 98198
Canadian returns with an account
Step one: Sign in to your Outdoor Research account
Step two: Find the Cust. P.O. # referenced on your packing slip in your order history and click on VIEW ORDER
Step three: Click on RETURN (at top of page), fill out the Return Items Information and click SUBMIT
Step four: Read return instructions on next page and click Generate a Return Label
If using a method of your choice, write the Return # generated on the outside of your package, following the format below:
Outdoor Research Returns Department
c/o NRI Distribution
Return #___________ (this is the Return # generated in step four)
8205 Dallas Drive
Kamloops, BC V2C 6X2
I love my OR gear but want to make an exchange - What do I do?
We want to make sure the gear you have is perfect for you. We facilitate exchanges by returning and placing a new order. Start this process by following the steps to return the item(s), and then place a new order for the size/color you need. This will ensure you get your gear as soon as possible, with the best stock availability.
If your order was placed with a discount code please contact us and we will supply you with a new code to match the discount you originally received. Shipping charges may apply to new orders. If you have any questions, please call our Customer Service Department at 855-967-8197 M-F 8am to 5pm PST.
Retail store returns
Only products purchased at the Outdoor Research Seattle Store may be returned at the store for a refund. Depending on inventory level, you might be able to exchange your item in store.
Requirements to return in store:
- New products must have original tags attached
- (Itemized) Reciept of purchase
- Must be within 30 days of the purchase date
Online returns with a Return # can be dropped off in store, at 2203 1st Ave South, Seattle WA 98134, however processing will not take place in store. You will receive an email when your item(s) are processed with the return amount noted
Third party store returns
For new products purchased from other retail partners, we encourage you to return the item to the place of purchase to maximize the return value.
If necessary, call our Customer Service Department at 855-967-8197 M-F 8am to 5pm PST and we’ll be happy to help you.